Refund policy

Wholesale Return Policy Template

1. Return Authorization (RA)
All returns must be authorized. Please email [info@motorcap.co.uk] within 14 days of receipt to request a Return Authorization (RA) number. Returns without an RA number will not be accepted. 

2. Return Window & Conditions

Returns must be initiated within 14 days of delivery.

Items damaged due to client negligence will not be accepted. 

3. Damaged or Defective Items 

Any damaged or defects not identified in the technical inspection sheet must be reported within 3 days of receipt with photos of the damaged product.

Defective items will be replaced or refunded, with return shipping costs covered by MotorCap Ltd. 

4. Non-Returnable Items

MotorCap is a Wholesale business. Only vehicles materially different to the vehicle inspection sheet and photographs will be accepted.

5. Refund Method

Approved returns will be issued via original payment method.

Refunds will be processed within 7 business days after receiving the item. 

6. Order Refusal

If a delivery is refused or returned to sender, a £100 restocking fee plus delivery costs will be deducted from the refund.